What to Include in a Trade Enquiry

A trade enquiry does not need to be perfect, but the more relevant detail it contains, the fewer questions need to go back and forth before anyone can give you a useful answer.

Describe the goods clearly

Say what the product is in plain terms, then add anything that narrows it down: a model number, size, material, grade or brand. If you are flexible, say so. If you need new items only, or would accept used, say that too.

Give a quantity, even an estimate

Quantity affects almost everything, from availability to packing and shipping method. An estimate is far more useful than nothing. Include the unit, such as items, cartons, pallets, kilograms or tonnes.

Say where the goods are and where they need to go

For shipping, import and export enquiries, the origin and destination are essential. A town and country is a good start. A full delivery address can come later.

Mention your timescale

Let us know whether you need the goods as soon as possible, by a particular date or whether you are flexible. Timescale often decides which shipping method is practical.

Flag anything unusual early

Fragile, oversized, hazardous or temperature-sensitive goods may need special handling. Documentation requirements, such as certificates the buyer has asked for, are also worth mentioning at the start.